About Client

Our client, Creditinfo Lietuva, the leading credit bureau in Lithuania, established in 2000, is part of the international Creditinfo Group, which operates in over 25 countries across four continents, enabling clients to access Creditinfo services not only in Lithuania but also in other Baltic states and globally.

The company specializes in collecting and analyzing credit information of Lithuanian businesses and individuals. Its services are utilized by commercial banks, credit unions, leasing companies, consumer credit providers, telecommunications firms, and various other businesses and registries. By providing accurate and comprehensive financial data, Creditinfo Lietuva aids clients in making informed decisions, assessing creditworthiness, and managing credit risks.

About the Role

We are looking for a hands-on Sales Team Lead to manage customer relationships, improve customer service processes, and drive commercial growth in the non-financial sector.

This role combines direct work with business clients and team leadership. You will manage your own customer portfolio, ensure existing customers continue to use our services, identify opportunities to grow revenue from current accounts, and help improve how we acquire and onboard new customers.

The role will initially focus on customer service, portfolio management, and process improvement. Over time, you will also take on greater responsibility for leading new sales activities and improving the customer journey from the first contact to onboarding and ongoing service.

We are looking for someone who enjoys working directly with customers, takes ownership of results, and can balance day-to-day execution with improving how the team works.

Key Responsibilities

Customer Service Operations & Performance

• Take ownership of customer service performance, including KPIs, contract renewals, customer retention, and operational efficiency.

• Lead and support the customer service team, establishing clear priorities, responsibilities, and effective ways of working.

• Review and improve existing processes, including CRM usage, customer handovers, reporting, and follow-up activities.

• Identify opportunities to simplify and automate routine tasks or move operational activities to the back office where appropriate.

• Monitor customer retention and revenue at risk, ensuring potential issues are identified and addressed proactively.

• Establish a structured approach to customer communication and follow-ups to ensure consistent service quality and customer engagement.

Customer Portfolio Growth & Sales Development

• Manage and develop your own portfolio of business clients, gradually taking responsibility for larger and more strategic accounts.

• Build strong customer relationships, understand business needs, and ensure customers get value from Creditinfo's services.

• Identify opportunities to grow existing accounts through upselling, cross-selling, increased product usage, and the introduction of additional services.

• Drive contract renewals and customer retention, proactively addressing churn risks and opportunities to strengthen long-term relationships.

• Support new customer acquisition and gradually take on greater responsibility for coordinating and leading new sales activities.

• Improve the customer journey from lead generation and initial contact through onboarding, product adoption, and ongoing account management.

• Work with the team to prioritize sales opportunities, improve conversion rates, and ensure effective handovers between sales and customer service.

• Take ownership of team performance and contribute to achieving customer retention, revenue growth, and sales targets.

Cross-Functional Collaboration

• Work closely with Marketing to support lead generation and targeted campaigns.

• Collaborate with Product Managers to identify customer needs and opportunities to improve product offerings and increase product adoption.

• Share customer feedback and market insights to support product and commercial development.

• Support customer education initiatives, including meetings, webinars, and other activities that help customers get more value from Creditinfo's services.

Requirements

• Significant experience in communications and marketing, with a strong track record of executing integrated marketing and communication initiatives.

• Experience within professional services, consulting, or other knowledge-intensive environments would be considered an advantage.

• Excellent project management skills and the ability to successfully drive initiatives from planning to delivery.

• Strong writing, editing, and storytelling capabilities.

• Hands-on approach, attention to detail, and a genuine interest in delivering high-quality work.

• Ability to balance multiple priorities and work effectively in a dynamic environment.

• Interest in communication trends and willingness to continuously explore new tools and approaches.

• Proficiency in modern communication and digital marketing tools.

• Excellent command of Lithuanian and English.

What Our Client Offers

• A competitive salary of 4500 - 5500 EUR gross per month, depending on the candidate's experience and competencies.

• Opportunity to contribute to the continued development and strengthening of a well-established organization's brand and market presence.

• A high level of ownership and autonomy within your area of expertise.

• Support for professional development and continuous learning.

• Flexible hybrid working arrangements.

• Additional benefits supporting employee wellbeing and work-life balance.

• A collaborative and professional environment that values initiative, quality, and long-term growth.